Policies
Apex Hockey Program Policies
Apex Hockey is committed to providing a professional, safe, and consistent training environment for players and families across Canada and the United States. The following policies apply to Apex Hockey camps, clinics, classes, and other in-person development programs unless otherwise stated in a specific program description.
By registering for an Apex Hockey program, the participant and, where applicable, their parent or legal guardian agree to the applicable registration terms and program policies.
1. Player Eligibility & Registration Information
Apex Hockey youth camps and skills clinics are designed primarily for intermediate to advanced hockey players ages 10 and older, unless otherwise stated in the individual program description.
Apex Hockey is not intended as a beginner learn-to-skate or introductory hockey program.
During registration, parents or guardians are asked to provide accurate information regarding the player's:
- Age
- Skill level
- Team, club, or hockey association from the player's previous winter hockey season
This information helps Apex Hockey understand the player's hockey background and maintain an appropriate pace and training environment for each program.
Apex Hockey reserves the right to contact families for additional information if there are questions regarding whether a program is an appropriate fit.
Providing inaccurate or misleading information regarding a player's age, skill level, or hockey experience may result in the registration being cancelled or the player being removed from the program without refund or credit.
2. Player Grouping
Apex Hockey may organize or adjust training groups based on age, skill level, skating ability, enrollment, or other factors determined by our coaching staff.
Group assignments may be changed during a program when our coaches believe another group would provide a safer or more appropriate development environment for the player.
3. Payments & Registration
Program fees are due according to the payment terms displayed at registration.
Unless a payment plan is specifically offered, registration fees are generally charged at the time of enrollment.
A participant's registration is not considered complete until all required registration information and applicable payments have been received.
Program pricing and availability may change before registration without notice. Once a registration has been completed, the participant is subject to the price and payment terms associated with that registration.
4. Registration Insurance – Strongly Recommended
Optional registration insurance may be offered during checkout through Vertical Insure.
Depending on the applicable insurance policy, coverage may provide reimbursement for qualifying circumstances such as:
- Player injury or illness
- Certain family emergencies
- Parent job loss
- Other eligible unforeseen circumstances
Coverage terms, exclusions, documentation requirements, and claim eligibility are determined entirely by the insurance provider.
Families can learn more about registration insurance through LeagueApps:
Insurance claims must be submitted directly to Vertical Insure:
https://customers.verticalinsure.com/
Apex Hockey does not determine insurance eligibility, approve insurance claims, or issue insurance reimbursements.
Because Apex Hockey registrations are non-refundable for participant-initiated cancellations, we strongly encourage families to purchase registration insurance when available.
5. Participant-Initiated Cancellations & Refunds
Apex Hockey commits significant resources before each program, including ice rental, staffing, equipment, facility arrangements, administration, and event logistics.
For these reasons, Apex Hockey registrations are non-refundable for participant-initiated cancellations, except where otherwise required by applicable law.
This includes cancellations resulting from circumstances such as:
- Player injury or illness
- Changes in team schedules
- Family or personal scheduling conflicts
- Vacations
- Transportation difficulties
- Other sports commitments
- Family emergencies
- Participant disinterest
- Voluntary withdrawal
Families who purchased registration insurance should contact the insurance provider regarding possible reimbursement for an eligible covered event.
6. Program Credits
Although registrations are non-refundable, Apex Hockey may issue a program credit in limited circumstances at its sole discretion.
More Than 30 Days Before the Program
Families who notify Apex Hockey at least 30 calendar days before the program start date may be considered for a partial or full program credit.
Approval and the value of any credit are determined by Apex Hockey based on the circumstances.
Within 30 Days of the Program
Credits are generally not available within 30 days of the scheduled program start date, except for the medical exception described below.
Medical Exception
If a player is unable to participate because of an injury or illness and appropriate medical documentation is provided, Apex Hockey may issue a credit toward a future program.
Medical circumstances do not qualify for a cash refund from Apex Hockey.
Unless otherwise stated when issued, credits:
- Are valid for one year from the date of the originally purchased program
- Must be used by the same player
- Are non-transferable
- Are subject to availability in the future program selected
7. No-Shows & Missed Sessions
Participants who fail to attend a program without prior notice forfeit their registration fee and are not eligible for a refund or credit.
Refunds or prorated credits are not provided for individual sessions or program days missed because of illness, injury, scheduling conflicts, transportation issues, travel, or other participant-controlled circumstances.
If a player becomes unable to continue participating because of a documented medical issue, families may contact Apex Hockey regarding any credit that may be available under the medical exception above.
8. Week-Long Camps & Payment Plans
When Apex Hockey offers a payment plan for a week-long camp, the payment schedule displayed during registration becomes part of the registration agreement.
Where a 50% deposit / 50% final payment structure is offered:
The initial 50% payment is a non-refundable deposit and reserves the player's place in the program. The remaining 50% is generally charged approximately 30 days before the camp start date.
Enrollment represents a commitment to the full program tuition.
If a documented injury prevents participation before the final payment is charged, Apex Hockey may convert the initial deposit into a credit for the same player, subject to the applicable credit terms.
If a documented injury occurs within 30 days of the program, Apex Hockey may issue up to 50% of the total tuition as a future program credit at its discretion.
Cancellations for scheduling conflicts or other non-medical reasons do not qualify for credits under the medical exception.
If a scheduled payment is declined and remains unresolved after Apex Hockey provides an opportunity to update the payment method, Apex Hockey may cancel the registration and offer the place to another participant.
9. Apex Hockey Program Cancellations
If Apex Hockey cancels an entire program because of insufficient registration, facility closure, scheduling issues, or another circumstance that prevents the program from being delivered, registered families will be offered either:
- A full refund, or
- A credit toward a future Apex Hockey program
This provision is separate from the participant-initiated cancellation policy.
If only a portion of a program must be cancelled because of circumstances outside Apex Hockey's control, Apex Hockey will communicate the available resolution directly to affected families.
10. Weather, Travel & Facility Conditions
Programs may proceed despite weather conditions when the rink or facility remains open and Apex Hockey determines that the program can be delivered safely.
If a scheduled session proceeds as planned, participants who are unable or choose not to attend because of weather, travel conditions, or transportation issues are not eligible for a refund or credit.
If a facility closes or Apex Hockey cancels a session, affected families will be contacted regarding the available resolution.
11. Player Conduct & Right to Remove a Participant
Apex Hockey is committed to maintaining a safe, respectful, and productive training environment.
Players are expected to follow coaching instructions and demonstrate appropriate conduct toward coaches, rink staff, teammates, and other participants.
Apex Hockey reserves the right to remove a participant from a program when behavior creates a safety issue, significantly disrupts the training environment, involves harassment or inappropriate conduct, or repeatedly interferes with the ability of coaches to deliver the program.
Apex Hockey may also remove or restrict participation when a player's skating or hockey ability is materially below the level required to safely participate in the advertised program.
Participants removed because of behavioral, safety, or material skill-level concerns are not entitled to a refund or credit.
12. Coaching, Staffing & Player Ratios
Apex Hockey does not guarantee or advertise a fixed coach-to-player ratio for every program.
Staffing levels may vary based on enrollment, curriculum, rink configuration, program format, coach availability, and other operational considerations.
Apex Hockey determines staffing and training-group structures based on the needs of each program.
13. Program Curriculum & Training Tools
Apex Hockey programs follow structured development principles and curricula, but individual drills, progressions, exercises, and session formats may be adjusted based on player ability, enrollment, available ice space, facility conditions, and coaching judgment.
Certain programs may incorporate visual reaction lights, training aids, or other portable on-ice technology.
Advanced technologies that Apex Hockey has used for research and development—including certain motion-analysis, pressure-mapping, or biomechanical-analysis systems—are not standard features of youth camps or clinics unless specifically stated in the program description.
14. Makeup Sessions
Makeup sessions are not guaranteed when a participant misses a scheduled camp session.
When a session is cancelled by Apex Hockey, we will communicate any available makeup session, credit, or other resolution directly to affected families.
15. Third-Party Services
Apex Hockey may use third-party platforms or service providers for registration, payments, registration insurance, communications, or other operational functions.
Third-party services are governed by their own terms, policies, and privacy practices.
Apex Hockey is not responsible for insurance determinations or other decisions made independently by third-party providers.
16. Privacy
Apex Hockey collects registration and contact information necessary to operate its programs, communicate with families, process payments, and administer participant registrations.
Personal information is handled in accordance with Apex Hockey's applicable Privacy Policy and the services used to administer registrations.
Parents and guardians are responsible for providing accurate and current information during registration.
17. Participant Waiver & Assumption of Risk
Ice hockey and related athletic activities involve inherent risks, including the possibility of serious injury.
Participation in Apex Hockey programs is subject to the applicable participant waiver, release, assumption-of-risk agreement, and other registration terms accepted during enrollment.
Parents and legal guardians registering a minor participant are responsible for reviewing and accepting those terms on the participant's behalf where permitted by applicable law.
18. Program Terms
Apex Hockey programs may be operated by Apex Skating Inc. in Canada or Apex Skating USA Inc. in the United States, depending on the program and jurisdiction.
Additional registration terms, waivers, payment conditions, or legal provisions may apply to a specific program and will be presented during registration where applicable.
Questions About Our Policies?
We encourage families to review these policies before completing registration.
For questions regarding eligibility, registration, cancellation policies, credits, or a specific program, please contact Apex Hockey through our Contact page: